When: Instant access. Learn online at your own pace. Lifetime access.
Where: Online, self-paced
Taught by UnBranded
Certificate: yes, with a verifiable credential ID
Your website gets the enquiry. Your WhatsApp loses the sale.
What this is
Most Malaysian sales are not lost on the website. They are lost in a WhatsApp chat: a slow reply, a naked price, a nervous discount, a follow-up that never came. This course gives you the replies, scripts and systems to turn enquiries into paid orders while protecting your brand and your price.
What you will be able to do
Treat WhatsApp as your real shopfront and set reply standards that show your brand
Write a first reply that qualifies the customer before any price is sent
Set up your business profile, catalogue, quick replies and labels so chats never get lost
Present prices with context and three real options instead of a naked number
Hold your price on "boss, last price?" and trade instead of discounting
Use text, voice notes, photos and honest proof for the job each does best
Follow up with value, close politely, and move a yes to payment and a review
Train staff with a chat playbook and run broadcasts with consent and easy opt-out
Modules
The chat is the shopfront. Why WhatsApp, not your website, is where most Malaysian sales are won or lost, and why reply speed and tone are the brand customers meet first. 2 lessons.
The first reply. Greet, qualify before you price, and set up the profile, catalogue, quick replies and labels so the counter works before you speak. 3 lessons.
Answering "how much?" without losing the sale. Wrap every price in context and give customers three real options instead of a single verdict. 2 lessons.
"Boss, last price?". Find what triggers haggling, hold your price without being rude, and trade instead of discounting. 3 lessons.
Voice notes, photos and proof. Use each chat format for the job it does best, and send honest proof at the moment a doubt appears. 2 lessons.
Follow-up without nagging. Follow up with something worth opening, then close politely so silence turns into an answer. 2 lessons.
From chat to payment. Turn "OK" into paid with clear payment, deposit and confirmation messages, then use the after-sale chat to earn the review and the next order. 2 lessons.
Scaling the chat. Write the playbook your staff will follow, and run broadcasts with consent, segmentation and easy opt-out. 2 lessons.
Who it is for
Owners whose enquiries arrive on WhatsApp but too few become paid orders
Founders handing the business WhatsApp to admins or sales staff
Service providers and makers tired of haggling, ghosting and "last price?"
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